Business Hours
Our Retail Store is open from:
9:00 AM - 5:00 PM (PT) Monday - Friday
10:00 AM - 2:00 PM (PT) Saturday
CLOSED Sunday

How to Order
You may place an order by Telephone at 480-848-8482 during normal business hours listed above, email order information to sales@doetschoffroad.com or visit us on the web at www.doetschoffroad.com.

How We Ship
Orders may ship by any major carrier such as FedEX, UPS or USPS. Shipping & Handling costs are determined by the size & weight of the item as well as the final ship to destination. Due to UPS regulations, oversize & overweight packages may be subject to additional shipping surcharges. Small items may ship via US Postal Service. Some oversized items ship by Truck Freight. If you want to receive merchandise faster, several optional Express methods of shipment may be available at an additional cost, though not all items are guaranteed to qualify for Express shipping. For more economical service, some items may ship directly/drop-ship from the manufacturer without pre-notice to the customer. Tracking numbers, when available, will be emailed as soon as possible.

Methods of Payment
Doetsch Off-Road accepts cash (in-store only) as well as Visa, MasterCard, Discover and American Express credit cards. We do not accept checks, money orders or COD. All Store Credits expire 12 months from date of issue.

Sales Tax
Orders shipped to an Arizona address will be charged 7.8% Sales Tax.

Back Orders
Sometimes an item will be in short supply or temporarily unavailable from the manufacturer. You will be notified if an order cannot ship in a timely manner..

Return Policy
Most items will carry a manufacturers warranty that will vary on time & inclusions/exclusions, depending on the vendor. If you receive an item that is defective, we will assist you with contacting the manufacturer in order to determine if the item can be returned or replaced. In order to continue to keep our prices competitive, we do NOT accept returns on online orders.

Damaged Shipments
All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill. After contacting the carrier, please call Doetsch Off-Road at 480-848-8482 for further assistance with the damaged shipment, and to make arrangements for a replacement.

Warranties
All parts are covered by the third party manufacturer's warranties and/or guarantees. To obtain warranty information on third party manufacturer's products found on our website please call 480-848-8482 so that we can assist you in locating the information you need. We can Mail, Fax or in most cases Email you this information upon your request.

Trademarks
2021 Doetsch Off-Road, LLC All rights reserved. All manufacturers' names, numbers, symbols and descriptions are used for reference purposes only, and It is not implied that any part listed is the product of these manufacturers or approved by any of these manufacturers.

IN-STORE POLICIES:  

ALL customer take-off parts must be removed from the premises within 3 business days from when the agreed upon work was completed. After such time, ALL parts become the property of DOR and will be liquidated without compensation to the customer. This includes but is not limited to wheels/tires, bumpers, suspension components/shocks, lighting, un-used nuts & bolts, rock rails and packaging.

If you would like to keep any parts that are removed during the installation process or product packaging/UPC labels, you must notify us BEFORE the work is started, otherwise policy #1 will apply.

All APPROVED returns are subject to a 25% restocking fee and must be accompanied by the ORIGINAL DOR store receipt as well as all original manufacturer packaging & literature and be in a resalable condition – NO Exceptions!

NO returns on SPECIAL ORDER, installed merchandise, wheel spacers/adapters or any electronic items such as but not limited to, Programmers or Calibration Tools

All approved returns will be refunded as STORE CREDIT ONLY, less 25% restocking fee

NO returns whatsoever on wholesale/tax exempt purchases and/or purchases of used take-off parts, including but not limited to tires and/or wheels, lighting, or bumpers

No warranties or guarantees other than the respective manufacturer’s warranties are expressed or implied

Labor is warrantied for 30 days and only covers defects in workmanship. It does not cover conditions resulting from negligence, alteration, accident, vandalism, or misuse of product. NO coverage is afforded for lost time, lost income, inconvenience, loss of use or other consequential damages.

Labor warranty on suspension alteration/lift kits is VOID if customer does not return within a period of 500-1,000 miles or 30-days from installation (whichever occurs first). Labor warranty is VOID on axle gear ratio changes if customer does not perform a verifiable differential service/fluid exchange within 500 miles or 30 days (whichever occurs first)

The polices contained herein are the only express warranties applicable to DOR’s new parts and accessories, and DOR neither assumes, nor authorizes anyone to assume, any other obligation or liability in connection with such new parts and accessories.

Customer is hereby notified that his or her vehicle, and any personal property contained therein, is not insured by DOR against loss occasioned by theft, fire, or vandalism while the property remains with DOR.

DOR is not responsible for any personal property left in the customer’s vehicle.

The completion date for any vehicle repair and/or service is subject to the availability of labor and parts. DOR is not responsible for delays caused by events outside of its control.

DOR may be required to sublet certain repairs and/or service to third parties, without notifying customer in advance.

All charges for service/labor, including materials and shop fees, are due in full, if not already paid, upon notice to Customer of completion of all such service/labor.

It is customer’s responsibility to ensure all modified parts and/or accessories are maintained, including but not limited to re-torqueing bolts and/or fasteners to manufacturer’s recommended specifications. If you are unsure of these specifications, please ask!