Business Hours
Online orders placed by 5:00 PM Pacific Time for items in stock will be prepared to ship the same day
Our Retail Shop is open from:
9:00 AM - 5:00 PM (PT) Monday - Friday
10:00 AM - 2:00 PM (PT) Saturday
CLOSED Sunday

How to Order
You may place an order by Telephone at 480-848-8482 during normal business hours listed above or on the web @ www.doetschoffroad.com.

How We Ship
Orders may ship by any major carrier such as FedEX, UPS or USPS. Shipping & Handling costs are determined by the size & weight of the item as well as the final ship to destination. Due to UPS regulations, oversize & overweight packages may be subject to additional shipping surcharges. Small items may ship via US Postal Service. Some oversized items ship by Truck Freight. If you want to receive merchandise faster, several optional Express methods of shipment are available at an additional cost. For more economical service, some items may ship directly from the manufacturer. Tracking numbers, when available, will be emailed as soon as possible.

Methods of Payment
Doetsch Off-Road accepts cash (in-store only) as well as Visa or MasterCard credit cards. We do not accept checks , money orders or COD. All Store Credits expire 12 months from date of issue.

Sales Tax
Orders shipped to an Arizona address will be charged 7.8% Sales Tax.

Back Orders
Sometimes an item will be in short supply or temporarily unavailable from the manufacturer. You will be notified if an order cannot ship in a timely manner. Except for Special Orders, we will not charge your credit card for orders which have not been shipped.

Return Policy
Most items will carry a manufacturers warranty that will vary on time & inclusions/exclusions, depending on the vendor. If you receive an item that is defective, we will assist you with contacting the manufacturer in order to determine if the item can be returned or replaced. In order to continue to keep our prices competitive, all non-defective returns will be subject to a 20% restocking fee and will result in a Doetsch Off-Road store credit only (valid for 12 months from the date of issue). Please note that we do not pay the shipping charges involved in returning items to Doetsch Off-Road or to the manufacturer.

Doetsch Off-Road Lowest Price Policy
Doetsch Off-Road will match a competitors delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock and the price can be verified in a current catalog, web site or advertisement.

The pricing match guarantee will not apply to items listed from auction web sites, or listed as clearance, closeout, discontinued, second, scratch and dent or are priced incorrectly in the authorized distributor's catalog, website or ad. The price match guarantee can not be based on club or membership discounts or group buys and cannot be combined with any other offers. It is also subject to the manufacturer's pricing policies which may prohibit discounts.

Damaged Shipments
All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill. After contacting the carrier, please call Doetsch Off-Road at 480-848-882 for further assistance with the damaged shipment, and to make arrangements for a replacement.

Warranties
All parts are covered by the third party manufacturer's warranties and/or guarantees. To obtain warranty information on third party manufacturer's products found on our website please call 480-848-8482 so that we can assist you in locating the information you need. We can Mail, Fax or in most cases Email you this information upon your request.

Trademarks
2015 Doetsch Off-Road, LLC All rights reserved. All manufacturers' names, numbers, symbols and descriptions are used for reference purposes only, and It is not implied that any part listed is the product of these manufacturers or approved by any of these manufacturers.